Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@iceboxhockey.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@iceboxhockey.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

• Unused Items
  • For a product to be considered unused, it must:
    • Be in its original packaging
    • Show no scuffs, stains, dirt, or other marks that would indicate use
    • Still be in the same condition in which it was purchased
  • Custom merchandise of any kind cannot be returned

• Used Items
  • Most used items may be exchanged for store credit within 30 days, with a few exceptions
    

• Used Items – Exceptions
  • The used items return policy does not apply to the products from the following categories:
    • Jocks, Mouthguards & Apparel
      • Since the items are personal in nature, we cannot accept returns of jocks, mouthguards or undergarments.
    • Custom Merchandise
      • Custom merchandise of any kind cannot be returned or exchanged.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@iceboxhockey.com.