Shipping policy

All orders are processed from our Harbor City, CA pro shop. Below is what to expect when you order from us.

Processing time
Orders are picked and packed within 1 to 2 business days. Business days are Monday through Friday, excluding holidays. Orders placed on a weekend or holiday begin processing the next business day. Custom and special-order items, including sticks and skates that require work in the shop, may take longer, and we will contact you if that is the case.

Domestic shipping (United States)
We charge a flat rate of $9.99 for Economy shipping anywhere in the United States. Typical transit time is 3 to 7 business days after your order ships, for a total of roughly 4 to 9 business days from the time you place the order.

International shipping
We ship internationally through DHL Express and FedEx. Rates are calculated at checkout based on your destination, package weight, and the service you select. Delivery times vary by carrier and destination.

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient. We cannot predict or refund these charges. Customs processing can add time to delivery, and those delays are outside our control.

Local pickup
You can pick up your order free of charge at our shop:

Ice Box Hockey
23770 S Western Ave
Los Angeles, CA 90710

Select local pickup at checkout. Orders are typically ready within 24 hours, and we will email you when yours is ready. Please bring your order confirmation and a photo ID.

Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our shop. Please allow up to 24 hours for tracking information to update with the carrier.

Delays, lost, and damaged shipments
Estimated delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or customs. Once we hand a package to the carrier, title and risk of loss pass to you.

If your package arrives damaged, or tracking shows delivered but you have not received it, contact us at info@iceboxhockey.com within 7 days and we will help you file a claim with the carrier.

Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at an additional shipping charge.

Returns
For information on returns and exchanges, see our Refund Policy.

Questions
Email info@iceboxhockey.com or call (310) 346-4960.